Legal
Privacy Policy
How Carpet & Key collects, uses and protects your information — and why we never resell it.
The short version
We collect only what we need to help you buy, sell or research property, we keep it secure, and we never sell or rent your personal information to anyone. There are no lead farms behind Carpet & Key.
What we collect
- Details you give us — name, contact, and what you're looking for.
- Activity on the site — saved homes, searches and pages viewed, to make recommendations useful.
- Standard technical data — device and browser information, and essential cookies.
How we use it
- To respond to enquiries and represent you through a transaction.
- To send alerts and updates you've asked for — and nothing you haven't.
- To improve our listings, data and service.
What we never do
We never sell, rent or trade your personal information. We do not run or supply lead lists. We share data only with the specialists and service providers strictly needed to complete a transaction you've asked us to help with, under confidentiality.
Your choices
- Access, correct or delete your information at any time.
- Opt out of alerts and marketing with one click.
- Ask us exactly what we hold and why.
Contact
Questions about privacy? Email privacy@carpetandkey.com or reach the desk via our Contact page.